Last updated: August 31, 2026
This Refund & Cancellation Policy explains how refunds, cancellations, payment plans, digital access, coaching sessions, subscriptions, and related matters are handled by ExpansionInk.
This Policy should be read together with our Terms & Conditions, Privacy Policy, and Disclaimer.
Nothing in this Policy is intended to remove or limit any mandatory consumer rights that apply to you under applicable law.
1. Who We Are
ExpansionInk is operated by:
ExpansionInk
Registration Number: 17293207
VAT Number: EE102948617
Registered address:
Harju maakond, Tallinn, Kesklinna linnaosa, Narva mnt 5, 10117, Estonia
Email:
2. General Refund Approach
ExpansionInk offers digital products, workshops, programs, coaching, assessments, community access, and other educational and personal-development services.
Because many of our products provide immediate digital access or begin delivering services shortly after purchase, purchases are generally non-refundable after access or performance has begun, except where:
- a specific sales page or checkout expressly provides a refund guarantee
- ExpansionInk agrees to a refund
- a product or service is defective or not delivered as agreed and applicable law provides a remedy
- you have a statutory withdrawal or cancellation right that still applies
- applicable law otherwise requires a refund
Any refund promise specifically stated on a sales page or checkout page forms part of the terms of that particular purchase.
3. EU/EEA 14-Day Right of Withdrawal
If you are an EU/EEA consumer purchasing online, you may have a statutory right to withdraw from certain distance contracts within 14 days.
For services, the withdrawal period generally begins when the contract is concluded.
For digital content, different rules may apply once you request immediate access.
Nothing in this Policy overrides a mandatory statutory withdrawal right.
4. Immediate Access to Digital Content
Many ExpansionInk products are delivered immediately after purchase.
This may include:
- prerecorded programs
- workshops
- recordings
- PDFs
- workbooks
- digital resources
- member-area content
- assessment-related materials
- downloadable resources
Where applicable law allows it, we may ask you at checkout to expressly request immediate access to digital content before the end of the 14-day withdrawal period and to acknowledge that your statutory right of withdrawal may be lost once delivery begins.
If you validly provide that consent and acknowledgement and digital delivery begins, you may no longer have a statutory right to withdraw from that digital-content purchase.
If the law applicable to you provides otherwise, your mandatory legal rights remain unaffected.
5. Services Beginning During the Withdrawal Period
If you expressly ask ExpansionInk to begin providing a coaching service, live program, or other service during a statutory withdrawal period, you may still have certain withdrawal rights depending on the circumstances.
Where legally permitted, if you withdraw after requesting that performance begin, you may be responsible for a proportionate amount reflecting the services already provided.
Once a service has been fully performed, your withdrawal right may end where the legal requirements for doing so have been satisfied.
6. Digital Products and Workshops
Unless a specific offer states otherwise, digital products and workshops are generally non-refundable once access has been provided or delivery has begun, subject to mandatory consumer rights.
This includes products such as:
- Your Next Income Level
- digital workshops
- recorded workshops
- downloadable guides
- PDFs
- recordings
- self-paced resources
- other immediately accessible digital products
If you experience a genuine technical problem that prevents you from accessing a purchased product, please contact us at contact@expansionink.com.
We will first make reasonable efforts to resolve the access or technical problem.
A technical issue that can reasonably be fixed does not automatically create a right to a refund.
7. Your Next Income Level
Your Next Income Level is currently sold as a digital workshop with lifetime access, subject to the meaning of “lifetime access” described in our Terms & Conditions.
Unless the applicable sales page states otherwise, the purchase is non-refundable once digital access begins, subject to:
- statutory withdrawal rights
- mandatory consumer protections
- defective or unavailable digital content where the law provides a remedy
The workshop does not guarantee that you will achieve the income number selected during the experience.
Lack of a particular financial result is not grounds for a refund.
8. Aligned Impact
Aligned Impact is a self-paced educational and personal-development program.
Its exact:
- price
- payment options
- access period
- curriculum
- bonuses
- delivery format
- refund terms
are those stated on the applicable sales page or checkout at the time of purchase.
Unless ExpansionInk expressly offers an additional commercial refund guarantee, Aligned Impact is subject to the general digital-content rules in this Policy.
Once digital access begins, the purchase is generally non-refundable except where applicable law requires otherwise.
Choosing not to complete the program, changing your mind, or deciding that you no longer have time to participate does not create a right to a refund after applicable refund or withdrawal rights have expired.
9. Authority
Authority is a premium ExpansionInk program whose exact structure may change over time.
The applicable sales page, application, checkout, proposal, or written agreement will specify the current:
- duration
- delivery format
- private coaching components
- group components
- price
- payment schedule
- cancellation terms
- access
- support
- other inclusions
Where Authority is purchased as a fixed-price package, selecting a payment plan does not make it a cancellable month-to-month subscription.
After applicable statutory withdrawal or contractual cancellation rights expire, the participant remains responsible for the agreed purchase price even if they choose to stop participating.
Any more specific Authority agreement will take priority over this general Policy where it addresses the issue more specifically.
10. Private Coaching
Private coaching purchases may include one or more scheduled sessions or a fixed coaching package.
Unless otherwise stated in a written coaching agreement, private coaching is subject to the cancellation and rescheduling rules below.
11. 24-Hour Cancellation Rule
If you need to cancel or reschedule an individually scheduled coaching session, please provide at least 24 hours’ notice.
Where at least 24 hours’ notice is provided, we will normally allow the session to be rescheduled subject to availability and the applicable coaching period.
Where less than 24 hours’ notice is provided, the session may be treated as used.
12. No-Shows
If you do not attend a scheduled coaching session and do not provide the required notice, the session may be treated as used.
No-show sessions are generally not refundable.
We understand that genuine emergencies happen and may make an exception at our discretion.
An exception in one situation does not require ExpansionInk to make the same exception in another.
13. Late Arrival
If you arrive late to a scheduled coaching session, the session will normally still end at the originally scheduled time.
Additional time is not guaranteed.
If you arrive so late that the session cannot reasonably take place, the session may be treated as used.
14. Rescheduling by ExpansionInk
ExpansionInk may occasionally need to reschedule a:
- private coaching session
- group coaching call
- live workshop
- live training
- program call
- other scheduled event
because of illness, emergency, technical problems, scheduling conflicts, or other reasonable circumstances.
Where possible, we will provide reasonable notice and offer an appropriate alternative, which may include:
- a replacement session
- a new date
- a recording
- another reasonable delivery option
A reasonable scheduling change does not automatically create a right to a refund where the core purchased service remains available.
Mandatory consumer rights remain unaffected.
15. Coaching Packages
Where private coaching or a premium program is sold as a fixed package, the purchase is for the complete package rather than individual sessions purchased separately, unless expressly stated otherwise.
Choosing to stop attending does not automatically cancel the agreement.
After applicable statutory withdrawal or contractual cancellation rights have expired, you remain responsible for the agreed purchase price.
Unused sessions may expire at the end of the coaching period unless otherwise agreed in writing.
16. Payment Plans
Some ExpansionInk offers may be paid in installments.
A payment plan is a method of paying a fixed purchase price over time.
Unless expressly described as a subscription, it is not a cancellable monthly membership.
By selecting a payment plan, you agree to complete all scheduled payments for that purchase, subject to:
- mandatory consumer rights
- any valid withdrawal right
- any refund guarantee specifically offered
- any written exception agreed by ExpansionInk
Stopping participation does not automatically cancel future installments.
17. Failed Payments
If a scheduled payment fails, ExpansionInk or its payment provider may:
- retry the payment
- contact you
- request updated payment details
- temporarily suspend access
- pause coaching or services
- restrict participation until the account is brought current
If the outstanding amount is paid, access may be restored where the relevant product or service remains available.
Suspension for non-payment does not automatically cancel the remaining amount due under a fixed-price purchase.
18. Refunds and Payment Plans
If a full refund is validly approved for a purchase made using installments, we will handle amounts already paid according to the terms of the approved refund and applicable law.
Where a partial refund is appropriate, the amount may take into account:
- content already delivered
- coaching already provided
- services already performed
- applicable statutory requirements
- the specific terms of the offer
A refund does not automatically cancel other unrelated purchases or payment plans.
19. Approved Refunds and Access
When a full refund is approved, access to the refunded product or service will normally end when the refund is processed.
This may include loss of access to:
- the course
- member area
- workshop
- recordings
- community
- downloads
- bonuses
- private sessions
- group sessions
- related materials
You should not continue using, distributing, or accessing refunded paid materials after access has been withdrawn.
20. Results Are Not a Basis for Refund
ExpansionInk does not guarantee:
- sales
- revenue
- six figures
- clients
- business growth
- income increases
- a first sale
- a specific personal result
- a result within a specific timeframe
A refund will not normally be granted solely because you:
- did not make a sale
- did not reach a financial target
- did not experience the same result as another participant
- did not implement the material
- did not complete the program
- changed your business direction
- changed your mind after the applicable refund period
- did not have enough time to participate
Your statutory rights regarding defective or non-conforming products and services remain unaffected.
21. Change of Mind
Where a statutory or expressly offered refund period still applies, you may exercise it according to its terms.
After that period has ended, a change of mind does not normally create a right to a refund.
This includes circumstances such as:
- deciding the timing is no longer convenient
- becoming busy
- changing priorities
- deciding not to continue the business
- deciding not to participate
- failing to use the product
22. Duplicate Purchases
If you accidentally purchase the same product twice, contact us promptly.
Where we can reasonably confirm that the second purchase was an accidental duplicate, we may refund the duplicate transaction.
23. Technical Problems
If you cannot access a digital product because of a technical issue, please contact contact@expansionink.com.
Please provide enough information for us to investigate, such as:
- the email used for purchase
- product name
- description of the problem
- screenshot where useful
- device or browser information where relevant
We will make reasonable efforts to resolve the issue.
Refund rights for defective digital content remain subject to applicable law.
24. Product or Platform Changes
ExpansionInk continuously updates and improves its programs.
We may reasonably:
- update lessons
- rerecord content
- reorganize modules
- replace outdated material
- change worksheets
- update exercises
- change bonuses
- migrate to another learning platform
- change hosting
- update community technology
- change delivery systems
A reasonable update or platform change does not create a refund right where the essential purchased product or service remains materially available.
25. Bonuses
Bonuses offered with a purchase are generally not independently refundable.
ExpansionInk may update, remove, or replace a bonus where reasonably necessary.
A change to a bonus does not normally create a right to refund the main purchase where the core offer remains materially intact.
26. Lifetime Access
Where a product is expressly sold with lifetime access, “lifetime” means the commercially reasonable life of the product and for as long as ExpansionInk continues to maintain or host it in a reasonably accessible form, as described in our Terms & Conditions.
A later platform migration does not create a refund right where substantially equivalent access continues to be provided.
If ExpansionInk permanently retires a lifetime-access product, we may, where reasonably practicable, provide notice and/or an opportunity to download relevant materials.
27. Community Access
Some programs may include access to communities hosted through:
- the ExpansionInk website
- other platforms
Community access is normally part of the relevant program rather than a separately refundable product unless expressly stated otherwise.
Being removed from a community for a material breach of our rules does not automatically entitle you to a refund.
28. Removal for Misconduct
ExpansionInk may suspend or terminate participation for serious or repeated misconduct, including:
- harassment
- threats
- abusive behavior
- serious disruption
- confidentiality violations
- unauthorized recording
- account sharing
- redistribution of paid content
- intellectual property infringement
- fraud
- unlawful conduct
Where termination results from your material breach, you are not automatically entitled to a refund.
Mandatory consumer rights remain unaffected.
29. Account Sharing
Paid access is for the purchaser only unless an offer expressly includes multiple users.
If account sharing or unauthorized redistribution occurs, access may be suspended or terminated.
Refunds are not normally provided where access is terminated because of material account-sharing or intellectual property violations.
30. Subscriptions Introduced in the Future
ExpansionInk may introduce true recurring subscriptions or memberships in the future.
Where we do, the applicable checkout will state:
- recurring price
- billing frequency
- renewal terms
- how to cancel
- when cancellation becomes effective
- any minimum commitment
- what happens to access after cancellation
Unless otherwise stated, cancelling a recurring subscription will normally stop future renewal charges rather than refunding amounts already properly charged for a completed billing period.
Any mandatory subscription cancellation rights will remain unaffected.
31. Physical Products Introduced in the Future
ExpansionInk does not currently primarily sell physical goods.
If physical products are introduced, the applicable product page or separate returns policy may provide rules concerning:
- delivery
- damaged goods
- returns
- return shipping
- withdrawal rights
- refunds
Any mandatory consumer rights relating to physical goods will apply.
32. Promotional Pricing
ExpansionInk may offer:
- discounts
- early-bird pricing
- launch pricing
- affiliate promotions
- seasonal promotions
- Black Friday promotions
- coupons
- bonuses
Prices may change.
If you purchase at one price and the product is later offered at a lower price, you are not automatically entitled to:
- a refund of the difference
- a retrospective discount
- a credit
- additional bonuses
unless ExpansionInk expressly offers one.
33. Affiliate Purchases
ExpansionInk operates or may operate an affiliate program.
If you purchase through an affiliate link, the same refund and cancellation terms generally apply unless the applicable offer expressly states otherwise.
Affiliates are not authorized to create refund guarantees or cancellation rights on behalf of ExpansionInk that have not been approved by ExpansionInk.
If an affiliate makes a statement that conflicts with the official checkout or this Policy, please contact us.
34. Chargebacks
If you believe a charge is incorrect or there is a problem with your purchase, please contact us first at:
We want a reasonable opportunity to investigate and resolve legitimate payment issues.
Nothing in this Policy prevents you from exercising legitimate rights through:
- your bank
- card provider
- PayPal
- payment processor
- consumer authority
- applicable law
However, knowingly false, fraudulent, or abusive chargebacks may result in:
- account suspension
- termination of access
- recovery of lawfully owed amounts
- other appropriate legal action
A chargeback does not automatically extinguish a valid contractual obligation where an amount remains lawfully due.
35. How to Request a Refund or Cancellation
To request a refund, cancellation, withdrawal, or rescheduling, email:
Please include:
- your full name
- the email address used for purchase
- the product or service purchased
- order number if available
- date of purchase
- what you are requesting
- a brief explanation where relevant
We may request additional information where reasonably necessary to locate the transaction or assess the request.
36. Statutory Withdrawal Requests
If you are exercising a statutory withdrawal right, you do not need to provide a reason where the law does not require one.
Your request should clearly communicate that you wish to withdraw from the contract.
You may email:
with a statement such as:
“I hereby give notice that I wish to withdraw from my contract for , purchased on [date].”
You may include:
- your name
- purchase email
- order number
- product name
- purchase date
so we can identify the transaction.
37. Refund Method
Where a refund is due, we will normally issue it through the original payment method where reasonably possible.
This may involve providers such as:
- Stripe
- PayPal
- ThriveCart
- the card network
Processing time after we issue a refund depends on the payment provider, bank, and card issuer.
ExpansionInk does not control third-party banking processing times.
38. Currency Conversion
ExpansionInk primarily charges in USD.
If your bank or payment provider converted your purchase into another currency, the amount returned to you after a refund may differ slightly because of:
- exchange-rate changes
- conversion fees
- payment-provider practices
ExpansionInk is not responsible for exchange-rate differences or third-party currency conversion charges.
39. Taxes and VAT
Where a refund is legally due, applicable VAT, sales tax, GST, or similar taxes will be handled in accordance with applicable tax law and payment-system requirements.
40. Processing Time
We aim to review refund and cancellation requests within a reasonable period.
Where Estonian consumer law applies to a written consumer complaint, ExpansionInk will respond within the legally required timeframe.
More complex matters may require additional investigation, but we will aim to keep you informed where appropriate.
41. Consumer Rights
Nothing in this Policy limits any right you may have under mandatory consumer law.
Depending on your location and the type of purchase, you may have rights relating to:
- withdrawal
- conformity of digital content
- defective services
- refunds
- repair
- replacement
- price reduction
- termination
Where a provision of this Policy conflicts with a mandatory legal right that cannot be excluded, the mandatory legal rule will apply.
42. International Customers
ExpansionInk serves customers in multiple countries.
Consumer rights differ between jurisdictions.
This Policy sets out ExpansionInk’s general commercial rules, but mandatory protections applicable in your country may give you additional rights.
We do not intend this Policy to remove rights that cannot legally be waived.
43. Changes to This Policy
We may update this Refund & Cancellation Policy as:
- products change
- delivery models change
- subscriptions are introduced
- physical products are introduced
- payment methods change
- laws change
- our programs evolve
The current version will be published on the ExpansionInk website.
Changes normally apply prospectively.
A later update will not be used to remove a material refund or cancellation right that was expressly promised as part of an existing purchase where doing so would be unlawful or unfair.
44. Contact Us
If you have questions about a refund, cancellation, payment plan, coaching session, or purchase, contact:
ExpansionInk
Registration Number: 17293207
VAT Number: EE102948617
Harju maakond
Tallinn
Kesklinna linnaosa
Narva mnt 5
10117
Estonia
Email: contact@expansionink.com